Who we are
This Privacy Notice applies to the Kilo mobile application,
operated by Kilo applications Limited.
References to “Kilo”, “we”, “us”, or “our” mean
Kilo applications Limited.
Contact: support@kilo1app.com
· Website: https://kilo1app.com
At Kilo applications Limited (“Kilo”), your privacy is important to us.
We are committed to protecting your personal information and being transparent about how we
collect, use, and safeguard your data.
We collect only the information necessary to provide and improve our services, including
account registration, money transfers, ride booking, parcel delivery, food ordering, grocery
shopping, pharmacy services, auto parts, apartment and hotel bookings, and health &
fitness features.
Information We Collect
Depending on the services you use, we may collect information such as:
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Personal Information: Such as your name, email address, phone number, and profile details during account setup.
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Location Information: Precise location used while you use the app for nearby merchants, ride booking, deliveries, and order tracking.
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Background location (riders / couriers):
When you accept an active ride or delivery, Kilo collects precise location
while the app is in use and even when the app is running in the background or closed,
solely for real-time trip/delivery tracking, live status updates for the customer, and safe trip completion.
This is not used for advertising and is not collected continuously when you are offline or between trips.
Tracking stops when the trip ends. Before Android’s “Allow all the time” permission, Kilo shows a dedicated in-app
disclosure and requires your affirmative consent. Nearby browsing (stores, mechanics, restaurants) uses
foreground location only while the app is open.
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Payment & Transaction Information: Details necessary to safely process secure payments, digital wallet top-ups, and peer-to-peer transfers.
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Device & Usage Information: Technical log data to improve the app's performance, layout stability, security monitoring, and overall user experience.
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Health & fitness (optional): If you use Health features and grant permission, we may process
activity or related health inputs you choose to share to provide insights inside Kilo. This is optional and not sold.
Data Retention
We retain personal information only as long as needed to provide Kilo services, comply with law,
resolve disputes, and prevent fraud.
- Active accounts: profile, orders, wallet, and messages are kept while your account is active.
- Account deletion: when you delete your account, it is disabled immediately. Personal data is scheduled for permanent secure deletion after a 30-day retention window (to allow cancellation and legal/fraud holds).
- Financial records: transaction and audit logs may be retained for the period required by applicable law and payment regulations before anonymization or deletion.
- Support records: emails and support tickets may be kept for a reasonable period to resolve issues.
We do not retain data longer than necessary for the purposes described in this notice.
How to Delete Your Data
You can request deletion of your account and associated personal data in either of these ways:
- In the Kilo app (signed in): Account → Delete Account → confirm by typing DELETE.
- On the web (no login required):
https://app.kilo1app.com/account-deletion
— submit the email and/or phone number on your account. We verify and process the request.
After verification, your account is disabled and personal data is purged after the retention period above.
For help, contact support@kilo1app.com.
How We Use Your Information
Your information is utilized solely to keep our services running smoothly and safely:
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Provide and manage the core Kilo application ecosystem.
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Process your financial transactions, billing requirements, and transfers securely.
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Match your requests efficiently with drivers, delivery partners, merchants, or localized service providers.
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Deliver reliable customer support and resolve operational inquiries promptly.
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Ensure strict security monitoring, prevent fraudulent activities, and maintain compliance with legal frameworks.
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Regularly enhance, tweak, and personalize your digital experience.
Information Sharing & Disclosures
We do not sell your personal information to third parties. We only share information with trusted
service providers and partners when necessary to deliver the specific services you request, including:
- Customers on your active trip — approximate live location / progress for ride or delivery tracking.
- Maps and location infrastructure providers (e.g. Google Maps / related APIs) — to display routes and positions.
- Payment processors — to process wallet top-ups, transfers, and checkout.
- Marketplace partners (merchants, pharmacies, hosts) — order/fulfillment details you initiate.
- Legal authorities — when required by law.
Background location collected during an active trip is used for live tracking and may be shared with the
customer on that trip and with maps providers as needed to render the trip. It is not sold or used for ads.
Security & Safety Measures
We implement industry-standard security measures, encryption, and secure tokens to help protect your
personal information from unauthorized access, loss, disclosure, alteration, or destruction. While no
online platform can guarantee absolute security, we continuously work to audit and safeguard your
personal data.
By using the Kilo app operated by Kilo applications Limited, you agree to the
collection and use of your information as detailed within this policy notice.